Connected practice workflows
Optical dispensing software
Connect patient-linked dispensing orders, status tracking and retail workflows in one optical practice platform.
The workflow at a glance
- 01Create the dispensing order
- 02Specify frame, lenses and measurements
- 03Send the lab order PDF to your lab
- 04Track status through to collection
01
Follow the order from the patient record
Dispensing begins with the patient’s needs and continues through an order that the practice must track. ZenOptix supports patient-linked dispensing orders and order status visibility, keeping commercial activity connected to the wider patient journey. Staff can assess the order in context instead of relying on a separate list with little connection to the visit.
02
The lab order leaves the practice in one click
Dispensing orders hold the full per-pair frame and lens specification, measurements and estimate. When the order is ready, Send Order to Lab produces the lab order PDF and emails it to the chosen lab on the practice’s behalf with the PDF attached, which moves the order to Ordered automatically. Labs are set up and maintained in their own section, so a practice can work with several and send each order to the right one without re-keying anything. Re-sends are flagged as UPDATE so a lab cannot work to a superseded copy. The order then runs through its status pipeline to collection with full history, and the sale can be created straight from the order, including deposits and part payments.
03
Several pairs, each with its exact prescription
One dispensing order can hold several pairs. The lab order PDF prints one self-contained page per pair, with the exact prescription worked out for that pair, whether it is for distance, reading, intermediate or another use. The lab reads the prescription it needs from the page and never has to work it out.
- Several pairs on one dispensing order
- One self-contained lab page per pair
- The exact prescription for each pair, worked out for you
- Scan frames and lenses from the catalogue with a scanner gun or camera
04
Connect dispensing, stock and sale
Frame selection, product availability and payment sit alongside dispensing. A practice with a shop brings dispensing, stock and the full till together. The domiciliary workflow uses manual dispensing and Basic POS payment recording without retail stock. That gives the team a connected workflow to evaluate from the initial order through retail activity, with product and patient context available across the relevant modules.
05
Test the handovers, not just order creation
For a useful demo, bring an example of a typical order and the stages your team uses to follow it. Discuss how staff review outstanding work, record progress and prepare for collection. Confirm any lab communication, hardware or specialist order requirements during the discussion so the agreed scope reflects your actual dispensing process.
Common questions
Yes. Several pairs can go on one order, and the lab order PDF prints one self-contained page per pair with the exact prescription worked out for that pair, such as distance, reading or intermediate, so the lab never has to work it out.
Yes. Frames and lenses can be added to a dispensing order from the catalogue by scanning, with a USB scanner gun or a phone or tablet camera.
Yes. Labs are set up and maintained in their own section of ZenOptix, and Send Order to Lab sends a dispensing order to the lab you choose. ZenOptix builds the formatted lab order PDF, emails it to that lab on the practice's behalf and marks the order as Ordered, so you can track it. Nobody has to export a file, write an email or attach anything by hand. There is no direct system link to labs.
Yes. A practice can hold as many labs as it works with, and each dispensing order is sent to the lab chosen for that order. Nothing has to be re-keyed to switch between them.
No. Send Order to Lab does it from the dispensing order itself: the PDF is generated, the email is addressed and formatted, and the order status updates automatically. A re-send is flagged as UPDATE so a lab cannot work to a superseded copy.
Orders are sent as a formatted PDF by email rather than over a lab API or EDI link. In practice that means any lab that accepts email orders can be used straight away, with no integration project and no waiting for a supplier to support you. Order progress after sending is tracked through the ZenOptix status pipeline rather than fed back automatically from the lab.
See how it fits your working day.
Bring your practice workflows to a personalised ZenOptix demo.